Refund Policy

All sales final. The product is digital bytecode delivered through our Cronus Zen browser installer: once access is issued we can’t take the digital delivery back. If you’re unsure, try Vera Rewind free before committing to a paid script.

What “all sales final” means

When Whop accepts the purchase, our systems begin issuing:

• your licence is issued,
• your eligible Discord access, and
• your bytecode becomes available to flash to your Zen.

Activation can take time if Whop or Discord is delayed. Once digital access is issued, refunds, partial refunds, and store credit are not available except in the narrow cases below. By purchasing, you confirm you have read the product description and this policy.

Reasons we will not refund (non-exhaustive)

• You changed your mind, regret the purchase, or had buyer’s remorse
• You didn’t read the product description, feature list, demo videos, or this policy before paying
• You bought the wrong product (Demon vs. Fadeaway etc.): ask in #support; we may swap, but we won’t cash-refund
• The script doesn’t match your personal playstyle, sensitivities, or settings preference
• You saw a different script you prefer
• A game, console, or firmware update temporarily changed compatibility or how the script feels
• You need installation help but did not complete the troubleshooting steps requested by support
• A friend, streamer, your bank, or your card issuer told you to ask for a refund
• You read this policy after buying and decided you don’t like it
• Any other reason that isn’t in the narrow exceptions section below

Narrow exceptions

The only situations we will adjust a purchase. None of these are automatic; they are reviewed case-by-case by us.

• Cannot be flashed to your hardware. After a real troubleshooting session in #support, if we genuinely cannot get the bytecode onto your Cronus Zen, we’ll swap your purchase for any other script of equal or lesser value, or issue Vera+ credit. Cash refunds are not standard. Once per customer.
• Wholesale broken for 30+ days. If a Vera regression takes the purchased script offline for all supported users for over thirty consecutive days with no working approved version, request pro-rata Vera+ credit by email.
• Charge you didn’t make. If your account was compromised and a charge was made without your authorisation, contact support@verascripts.com from your registered email immediately. We will investigate; proof is required.

Email support@verascripts.com. These are exceptions, not entitlements.

Grandfathered subscriptions

Monthly plans are no longer offered to new customers. Existing monthly customers may keep their original plan and price until they cancel it through Whop. Cancellation stops the next renewal; access continues to the end of the current billing period. We do not pro-rate or refund unused time within an already-paid period, and cancelled legacy plans cannot be restarted.

Chargebacks and disputes

If Whop notifies us of a chargeback, dispute, refund, or payment reversal:

• The related licence and Discord product role may be suspended or revoked while the payment is disputed.
• We may contest an invalid dispute with the records we hold: Whop payment and membership records, licence issuance, sign-in and request metadata, support records when relevant, and flash history.
• Flash history can include product, slot, time, payload hash, and a shortened SHA-256 device fingerprint. It does not contain the raw Zen serial.
• If the payment is refunded or remains reversed, the related licence remains revoked.

Contact support before opening a dispute so we have a chance to resolve an account, delivery, or installation problem.

Try before you buy

Vera Rewind is free. It uses the same browser installer and support flow as paid products. If you’re unsure your hardware will work with the installer, start there.

Where law requires

This policy describes what we offer voluntarily. Where local law mandates a specific consumer right (for example certain jurisdictions’ rules on fraud or defective product as defined locally), we will comply with that minimum. Nothing in this policy waives a right that cannot legally be waived.